FAQs
ORDERS/SHIPPING
CAN I CHANGE MY ORDER ONCE IT’S PLACED?
Although, we wish we could accommodate all changes…we fulfil orders very quickly! Once your order has been confirmed, it’s not possible for you, or us, to change it prior to dispatch. Please ensure all your information is correct before submitting your order. However, if your order is not yet shipped out, feel free to contact us (email: ukautomotives@gmail.com) and we will happily cancel your previous order, so that you can reorder the correct item(s).
I FORGOT TO USE MY DISCOUNT CODE
Unfortunately, our software does not allow us to adjust prices to finalized purchases. Once your order has been confirmed, it’s not possible for you, or us, to change it prior to leaving our facility. Please ensure all your information is inputted and correct before submitting your order, including your discount code. If your order is not yet shipped out, contact us (email: ukautomotives@gmail.com) and we will happily cancel your previous order, so that you can reorder with the discount code applied.
PRODUCTS
THE ITEM/SIZE THAT I WANT IS OUT OF STOCK, WHEN WILL IT BE AVAILABLE AGAIN?
Due to the high demand of our popular designs and products, they do tend to sell out quickly. While certain products are very exclusive and are only released once, most of our items are restocked regularly.
To be notified when a product is restocked:
- Select the item and size* that you want
- Click the "Notify Me When Available" button on the screen
- Input your email address and confirm
- As soon as the item is restocked online, you will receive an email and/or a text message.
RETURNS/EXCHANGES
WHAT IS YOUR RETURN/EXCHANGE POLICY?
Items purchased from UK Automotives may be returned within 15 days of purchase.
Please visit https://ukautomotives.com/pages/returns-exchange for further assistance.
Any exchanges must be for products of equal or lesser value. If requested items are of greater value than the original product(s) being exchanged, you will be issued a store credit in the form of coupons.
If a product you are requesting is out of stock at the time the return arrives, refund will be issued for that product. Please list alternative options on the return form if you prefer a direct exchange.
HOW LONG WILL THE RETURN/EXCHANGE PROCESS TAKE?
Please allow 2-3 weeks from the time that you ship your item(s) back to us to process your return/exchange. Once it has been processed, you will receive a shipping confirmation email along with a tracking number, or an email confirming the store coupon issued.
I RECEIVED A DEFECTIVE PRODUCT
Please refer to our return/exchange page: https://ukautomotives.com/pages/returns-exchange . Please share an image of the defective item at ukautomotives@gmail.com . Once submitted, we will review your request for approval. Once we have approved the defect you will receive a prepaid shipping label via email along with further instructions.
Your satisfaction is our number one priority, and we will make sure you receive the high-quality product that you can expect every time from UK Automotives!
AM I RESPONSIBLE FOR RETURN SHIPPING?
You will be responsible for paying postage on any returns. If you request an exchange, we will waive the standard shipping fee on your exchanged item.
If you have a defective item or received the wrong product, we will send you a prepaid return shipping label upon approval. We will also waive the standard shipping fee on your replacement item. Please contact ukautomotives@gmail.com if you have additional questions.
I SENT BACK MY RETURN/EXCHANGE AND I HAVE NOT HEARD ANYTHING
Rest assured, your return will be processed. To ensure a fast turn-around time on returns and exchanges, please do not email more than once regarding the same inquiry. Please also be sure to get a tracking number when shipping items back to us. You can refer to the tracking number to check the status of the shipment. Upon being returned to our facility, we will typically process your return within 2-3 business days.
I WAS SHIPPED THE WRONG PRODUCT
We are sorry for the mix-up and want to ensure you get the right item as quickly as possible! Feel free to send us an email at ukautomotives@gmail.com to notify us of the mix up… please make sure to specify the original product ordered as well as the actual product you received including the style/design, colour and size. We will then send you a prepaid shipping label to return the item. If you would like more information regarding this process, please feel free to visit : https://ukautomotives.com/pages/returns-exchange for details.
For all other customer service inquires or questions please email us ukautomotives@gmail.com